Promotional & Sale Policy

PROMOTIONAL & SALE POLICY

Brand: Hansuli Tagline: Devbhoomi Ki Thaati

This Promotional & Sale Policy explains the terms applicable to discounts, promotional campaigns, sale products, coupon codes, special offers, limited-period offers, festive promotions, and other promotional benefits offered by Hansuli.

Promotions may be offered through the Hansuli website, physical store, Instagram, WhatsApp, advertisements, exhibitions, events, or other authorised Hansuli channels.

Each promotion may have its own specific terms, which will apply in addition to this policy.

All Hansuli promotional offers are subject to:

• Availability of eligible products
• The stated validity period
• The stated eligibility conditions
• Applicable promotional terms
• Stock availability
• Any minimum purchase requirement
• Any maximum discount limit
• Applicable exclusions

A promotion does not automatically apply to every product sold by Hansuli.

Products specifically marked as Sale, Discounted, Clearance, Special Price, or similar may be offered at a reduced price for a limited period.

Sale prices may be offered because of:

• Promotional campaigns
• Festive sales
• End-of-collection offers
• Discontinued designs
• Limited stock
• Exhibition offers
• Seasonal campaigns
• Marketing campaigns
• Special customer events

Unless specifically stated otherwise, sale pricing is available only while eligible stock lasts.

Where a product displays an original price and a promotional price, the customer will be charged the applicable promotional price displayed or communicated at the time of purchase.

Prices may change before an order is confirmed.

Once an order has been successfully confirmed and paid for, the applicable confirmed price will ordinarily apply to that order, subject to cancellation, refund, exchange, or other applicable policies.

Hansuli may offer discounts in different forms, including:

• Percentage discounts
• Flat-value discounts
• Product-specific discounts
• Category-specific discounts
• Buy-more-save-more offers
• Festive offers
• First-order discounts
• Customer-specific offers
• Limited-time offers
• Store-exclusive offers
• Online-exclusive offers
• Event or exhibition offers

The exact terms of each offer will be communicated at the time the promotion is announced.

Where Hansuli provides a coupon or promotional code, the customer must enter the correct code at the applicable stage of purchase.

Coupon codes may be:

• Customer-specific
• Product-specific
• Category-specific
• Website-specific
• Store-specific
• Date-specific
• Order-value-specific
• Limited to a specified number of uses

A coupon will be applied only when all applicable conditions are satisfied.

Every coupon may have an expiry date or validity period.

After expiry:

• The coupon cannot normally be used.
• The discount cannot normally be claimed retrospectively.
• Hansuli is not obligated to extend the coupon.
• Unused coupon value is not automatically refundable or transferable.

Unless specifically stated, expired coupons cannot be reinstated.

Unless expressly stated otherwise, only one promotional coupon or discount code may be applied to a single order.

Multiple coupons cannot normally be combined.

Hansuli may specify certain campaigns where multiple benefits can be combined.

The terms displayed for the particular promotion will prevail.

Unless specifically permitted, customers cannot combine:

• Multiple coupon codes
• Sale prices with additional coupons
• Promotional discounts with other promotional offers
• Store offers with website-exclusive offers
• Employee or special membership discounts with public promotional offers

If a promotion expressly permits combination, the applicable terms will be stated with that promotion.

Certain promotions may require a minimum purchase value.

For example:

“Get ₹500 off on purchases above ₹5,000.”

The minimum purchase requirement must be satisfied before the discount can be applied.

Unless specifically stated otherwise, applicable taxes, shipping charges, repair charges, customisation charges, or other service charges may not count towards the minimum product purchase value.

Some percentage-based promotions may have a maximum discount limit.

For example:

“10% off up to ₹1,000.”

In such cases, the customer will receive the discount only up to the maximum amount specified in the promotional terms.

Certain products may be excluded from promotional discounts.

Unless specifically stated otherwise, exclusions may include:

• Custom jewellery
• Made-to-order jewellery
• Personalised jewellery
• Engraved jewellery
• Newly launched collections
• Limited-edition collections
• Heritage-special collections
• Certain traditional jewellery
• Jewellery containing special gemstones
• Bespoke orders
• Repair services
• Resizing services
• Jewellery restoration
• Old silver exchange transactions
• Kitty payments
• Gift cards or vouchers
• Shipping charges
• Other products or services specifically marked as excluded

The exclusions applicable to a particular promotion will be communicated with that offer.

Promotional discounts do not automatically apply to custom or made-to-order jewellery.

If Hansuli specifically offers a promotional discount on a custom order, the discount terms will be communicated before the order is confirmed.

Once production has commenced, the promotional price cannot normally be renegotiated.

Promotional discounts and old silver exchange values are separate benefits unless expressly stated otherwise.

A customer cannot assume that:

Old Silver Exchange Value \+ Promotional Discount \+ Coupon

can all be combined.

The applicable offer will clearly state whether the promotion can be used in conjunction with an old silver exchange transaction.

Unless expressly stated, promotional discounts do not automatically apply to payments made under Hansuli’s Kitty / Jewellery Savings Plan.

Kitty benefits will be governed by the applicable Kitty Policy.

Sale products may be subject to special exchange conditions.

Unless otherwise stated at the time of purchase, a sale product may be eligible only for exchange and not for a refund.

Certain clearance, discontinued, personalised, custom-made, or final-sale products may be completely excluded from exchange.

The specific terms displayed at the time of purchase will apply.

Where a sale product is eligible for return under applicable Hansuli policy, the refund or adjustment will ordinarily be based on the actual amount paid by the customer, subject to applicable terms.

The original price of the product before discount will not ordinarily be treated as the refundable amount.

If an order placed using a promotional benefit is cancelled, the refund or adjustment will be calculated according to the applicable Cancellation, Return & Refund Policy.

A promotional benefit that has already been used may not be reinstated after cancellation unless Hansuli specifically agrees to do so.

If a customer forgets to enter an applicable coupon code before completing an order, Hansuli is not automatically required to apply the discount retrospectively.

Customers should verify that:

• The coupon has been entered correctly.
• The discount is visible before payment.
• The coupon conditions are satisfied.
• The final payable amount is correct.

Customers should contact Hansuli before completing payment if the expected discount is not appearing.

If a coupon is displayed incorrectly because of:

• Technical error
• Website malfunction
• Typographical error
• Incorrect configuration
• System error
• Unauthorised publication

Hansuli reserves the right to correct or withdraw the offer.

Where an order has already been confirmed and paid for, Hansuli will review the transaction and take appropriate action based on the circumstances and applicable law.

Hansuli may correct genuine errors relating to:

• Product pricing
• Discount percentages
• Coupon codes
• Offer dates
• Product eligibility
• Promotional descriptions
• Stock availability

If an obvious pricing or promotional error occurs, Hansuli may contact the customer before processing the order.

Certain promotions may be valid only for a specific period.

For example:

“Valid from 10 October to 20 October 2026.”

The offer will ordinarily expire at the stated date and time.

Hansuli may end a promotion earlier if:

• Promotional stock is exhausted;
• The offer reaches its stated usage limit;
• The campaign is withdrawn;
• Technical or operational circumstances require cancellation.

Some promotional products may be available only while stocks last.

Displaying a promotional offer does not guarantee unlimited availability.

If promotional stock becomes unavailable before the customer completes the purchase, Hansuli may remove the offer or mark the product as unavailable.

Flash sales may have:

• Very limited validity
• Limited quantities
• Specific products
• Specific purchase limits
• Non-stackable discounts

Flash-sale terms may differ from regular sale terms.

The terms displayed during the flash sale will apply to the transaction.

Hansuli may occasionally provide offers to selected customers, members, followers, subscribers, or previous customers.

Such offers may be:

• Non-transferable
• Customer-specific
• Limited to one use
• Valid only for the intended recipient

Customers may be asked to verify their eligibility.

Where Hansuli provides a first-order discount, it may be limited to one qualifying order per customer, household, account, phone number, email address, or other identifier as specified in the offer.

Hansuli may cancel or withdraw the benefit where multiple accounts appear to have been created solely to obtain the same promotional benefit.

Hansuli may refuse or cancel promotional benefits where it reasonably believes that a promotion is being misused, including:

• Multiple accounts created to obtain duplicate benefits
• Coupon manipulation
• Fraudulent transactions
• Automated or bot-generated orders
• False customer information
• Unauthorised coupon distribution
• Resale of promotional benefits
• Exploitation of technical errors
• Any other fraudulent or abusive activity

Unless specifically stated otherwise, coupons and promotional codes:

• Cannot be exchanged for cash.
• Cannot be sold.
• Cannot be transferred.
• Cannot be redeemed for another coupon.
• Cannot be converted into jewellery credit.

Customer-specific coupons may be used only by the customer to whom they were issued.

Unless specifically stated, a promotional discount has no cash value.

A customer cannot request cash equivalent of:

• A percentage discount
• A coupon
• A promotional gift
• Free shipping
• A promotional benefit

Hansuli may occasionally provide gifts with qualifying purchases.

Promotional gifts may be:

• Subject to availability
• Limited to one per order
• Non-transferable
• Non-refundable
• Non-exchangeable
• Non-convertible into cash

If the qualifying order is cancelled or returned, the promotional gift may also be required to be returned where applicable.

Certain promotions may provide free or discounted shipping.

Unless specifically stated, free shipping applies only to the eligible products and locations covered by the offer.

Additional charges arising from special delivery requests, remote locations, international shipments, customs, duties, or other services may not be covered.

Promotional offers announced through Hansuli’s official Instagram, Facebook, WhatsApp, or other social media channels may be subject to separate conditions.

Customers should verify that they are interacting with an official Hansuli account before making any payment or sharing personal information.

Hansuli is not responsible for fraudulent offers circulated by unauthorised accounts impersonating the brand.

Giveaways, contests, and promotional campaigns may have separate terms and eligibility conditions.

Participation does not guarantee a prize.

Where required, separate contest terms will be published or communicated with the campaign.

Where jewellery pricing is influenced by silver rates, making charges, gemstones, weight, customisation, or other components, promotional discounts may apply only to the component specified in the promotion.

A discount on making charges does not necessarily mean a discount on the entire jewellery price.

The exact promotional calculation will be communicated wherever necessary.

Applicable taxes, including GST, will be calculated in accordance with applicable law and reflected in the invoice.

Where required, the discount and taxable value will be appropriately reflected in the invoice.

Hansuli may participate in promotional campaigns organised by:

• Marketplaces
• Payment providers
• Banks
• Credit card companies
• UPI providers
• Exhibition organisers
• Other authorised partners

Such promotions may have additional terms imposed by the relevant third party.

Hansuli is not responsible for benefits controlled exclusively by a third-party provider.

Customers should rely on promotional information published through Hansuli’s official channels.

If different promotional information appears across different platforms, Hansuli may determine the applicable offer based on:

• Date and time of publication
• Validity period
• Platform
• Product eligibility
• Availability
• Specific campaign terms

A promotional offer will not automatically be extended after its expiry.

Hansuli may extend, modify, suspend, or discontinue a promotion at its discretion, subject to applicable law and confirmed customer transactions.

A promotion announced after a customer’s order has already been confirmed will not automatically apply to that earlier order.

Similarly, a customer cannot ordinarily request a price adjustment because the same product is subsequently offered at a lower promotional price.

Products explicitly marked as:

FINAL SALE, CLEARANCE, NON-EXCHANGEABLE, or similar may have special terms.

Customers should carefully review the applicable terms before completing the purchase.

The specific product-level terms communicated at the time of purchase will apply.

Customers are responsible for reviewing:

• Product price
• Discount
• Coupon code
• Promotional conditions
• Final payable amount
• Eligible products
• Exclusions
• Validity period

before completing payment.

Once an order is confirmed, the transaction will be governed by the applicable Hansuli policies.

Nothing in this Promotional & Sale Policy is intended to remove or restrict any rights available to customers under applicable Indian consumer protection or other applicable laws.

Hansuli may update this Promotional & Sale Policy from time to time.

Changes may be made to reflect:

• New promotional formats
• Business practices
• Technology
• Payment methods
• Legal requirements
• Customer protection requirements

The latest version published through the official Hansuli platform will apply to future transactions.

HANSULI

DEV BHOOMI KI THAATI

Traditional Jewellery. Living Heritage.

All promotional offers are subject to the specific terms communicated with the relevant campaign.