Warranty & Manufacturing Defect Policy

WARRANTY & MANUFACTURING DEFECT POLICY

At Hansuli, we take pride in the craftsmanship, quality, and finishing of every piece of jewellery we create.

Every piece is inspected before it is dispatched or handed over to the customer. However, jewellery is a delicate product and can naturally experience wear, scratches, tarnishing, bending, or damage through regular use.

This Warranty & Manufacturing Defect Policy explains what Hansuli considers a manufacturing defect, what is considered normal wear and tear, and how customers can raise a warranty claim.

This policy is intended to:

• Protect customers against genuine manufacturing defects;
• Establish a fair warranty process;
• Explain what is covered and what is not;
• Distinguish manufacturing defects from accidental damage;
• Explain the inspection and claim process;
• Set reasonable expectations regarding jewellery maintenance and longevity.

This policy applies only to eligible Hansuli jewellery and does not replace any statutory consumer rights available under applicable law.

A manufacturing defect is generally a fault that existed in the product because of an error or deficiency in the manufacturing, assembly, soldering, setting, finishing, or workmanship process.

Depending on the jewellery, examples may include:

• A defective solder joint that fails without unusual force or impact;
• A clasp that fails because of defective assembly;
• A component incorrectly attached during manufacturing;
• A stone that is improperly set due to a workmanship issue;
• A structural joint that fails due to inadequate manufacturing;
• A significant manufacturing-related defect in the product’s construction;
• A component that separates due to defective workmanship under normal and reasonable use.

The final determination of whether an issue is a manufacturing defect shall be made by Hansuli after inspection.

The following are generally not considered manufacturing defects:

• Normal scratches
• Minor dents
• Surface marks
• Tarnishing
• Oxidisation
• Loss of shine
• Natural patina
• Plating wear
• Discolouration caused by chemicals
• Damage caused by perfume or cosmetics
• Damage caused by sweat or moisture
• Damage caused by chlorine
• Damage caused by accidental impact
• Bent jewellery
• Broken jewellery caused by pulling or excessive force
• Damage caused by dropping the jewellery
• Damage caused by improper storage
• Damage caused by unauthorised repair
• Damage caused by improper cleaning
• Damage caused by normal ageing
• Damage caused by misuse
• Loss of jewellery
• Loss of stones caused by impact or improper handling

Unless a different warranty period is specifically mentioned for a particular product:

Hansuli Jewellery Warranty: To be confirmed by Hansuli.

The warranty begins from the date shown on the original Hansuli invoice.

The warranty is applicable only to the original purchaser unless otherwise expressly agreed by Hansuli.

Subject to inspection, the warranty may cover genuine manufacturing defects affecting:

Metal & Structure

• Defective structural joints
• Manufacturing-related solder failures
• Incorrectly assembled components
• Certain manufacturing-related cracks or breaks

Clasps & Fasteners

• Defective clasps
• Defective hooks
• Manufacturing-related fastening failures

Stone Setting

Where applicable, a stone that becomes loose or falls out because of a verified manufacturing or setting defect may be covered.

However, stone loss resulting from impact, accidental damage, snagging, improper handling, or normal wear is generally not covered.

Silver naturally reacts with its environment.

Hansuli jewellery may develop:

• Black colour
• Grey colour
• Yellowish colour
• Brownish colour
• Dullness
• Surface patina

This is known as tarnishing or oxidation-related surface change.

Tarnishing is a natural characteristic of silver and is not covered as a manufacturing defect.

Please refer to the Hansuli Jewellery Care Policy for information on preventing and removing tarnish.

Silver is a relatively soft metal compared with many materials used in everyday environments.

Minor scratches and surface marks can naturally occur through use.

Examples include scratches caused by:

• Clothing
• Other jewellery
• Furniture
• Bags
• Keys
• Daily activities
• Storage
• Regular handling

Such scratches are considered normal wear and tear.

Silver jewellery may bend or deform when subjected to pressure or force.

Examples include:

• Sitting on jewellery
• Accidentally stepping on jewellery
• Bending a bangle
• Pulling a chain
• Applying excessive pressure to a ring
• Forcing a clasp
• Improperly adjusting jewellery

Such damage is generally not covered under warranty.

Chains are delicate and can break when subjected to:

• Pulling
• Snagging
• Sudden force
• Catching on clothing
• Sleeping while wearing them
• Exercise
• Accidental impact
• Improper handling

A broken chain will be inspected to determine whether the break resulted from a manufacturing defect or external force.

Not every broken chain qualifies for warranty repair.

Clasps and hooks are mechanical components that experience repeated use.

Damage caused by:

• Pulling
• Forced opening
• Incorrect fastening
• Accidental impact
• Snagging
• Excessive tension

is generally not covered.

A clasp that fails because of a verified manufacturing defect may qualify for warranty service.

A lost stone is not automatically considered a manufacturing defect.

Hansuli may inspect:

• Stone setting
• Setting structure
• Surrounding metal
• Signs of impact
• Scratches or dents
• Evidence of bending
• Wear around the setting

If the stone loss resulted from a verified manufacturing or setting defect, Hansuli may provide an appropriate remedy subject to the warranty terms.

If the loss resulted from impact, accidental damage, improper handling, or normal wear, charges may apply.

Plating is a surface treatment and naturally wears with use.

The speed of plating wear depends on:

• Frequency of use
• Sweat
• Skin chemistry
• Friction
• Perfume
• Cosmetics
• Water
• Chemicals
• Storage
• Cleaning

Normal fading or wearing of plating is generally not covered under warranty.

Where re-plating is available, it may be offered as a paid service.

Some Hansuli jewellery may intentionally feature an oxidised or antique finish.

Over time, the appearance of an oxidised finish may change due to:

• Friction
• Polishing
• Sweat
• Water
• Chemicals
• Regular use

Changes to an intentionally oxidised finish are generally considered normal wear and are not automatically a manufacturing defect.

Jewellery that has been resized or altered at the customer’s request may not remain eligible for the original warranty coverage for the modified area.

Examples include:

• Ring resizing
• Bangle adjustment
• Chain modification
• Hook modification
• Custom alterations

If a customer requests an alteration, the customer may be informed that the altered area is subject to separate repair/service conditions.

Custom-made and personalised jewellery may be subject to specific warranty terms.

The warranty may cover genuine manufacturing defects but generally does not cover:

• Customer-requested design characteristics
• Incorrect customer-provided measurements
• Changes requested after approval
• Wear and tear
• Damage caused by use
• Changes in preference
• Damage following unauthorised alteration

If Hansuli repairs jewellery under warranty, the repair shall generally be limited to the verified defect.

Repairing one part of a jewellery item does not automatically create a new warranty covering every component of the jewellery.

If a repaired component develops an issue due to the repair workmanship, Hansuli may inspect the item and determine the appropriate remedy.

Warranty coverage may become void or limited if jewellery has been:

• Repaired by another jeweller;
• Resized by another jeweller;
• Soldered by another jeweller;
• Polished aggressively;
• Re-plated by another jeweller;
• Modified;
• Engraved;
• Altered;
• Chemically treated.

Unauthorised third-party work may make it difficult or impossible for Hansuli to determine the original cause of damage.

Jewellery is designed to be worn, and signs of use naturally develop over time.

Normal wear may include:

• Fine scratches
• Small surface marks
• Minor dullness
• Tarnishing
• Patina
• Minor loss of polish
• Plating wear
• Minor deformation caused by use
• Changes in oxidised finish

Normal wear and tear is not covered under warranty.

Accidental damage is not generally covered.

This may include damage caused by:

• Dropping jewellery
• Impact
• Pulling
• Crushing
• Bending
• Snagging
• Sports
• Exercise
• Sleeping
• Household activities
• Improper storage
• Contact with machinery
• Contact with chemicals

Hansuli may offer paid repair services for such damage where technically possible.

Damage resulting from contact with chemicals is not generally covered under warranty.

Examples include exposure to:

• Perfume
• Deodorant
• Cosmetics
• Hair spray
• Chlorine
• Bleach
• Cleaning products
• Detergents
• Acids
• Solvents
• Other corrosive substances

Customers should follow Hansuli’s Jewellery Care Policy.

Silver itself can tolerate limited exposure to ordinary conditions, but repeated exposure to water, soap, chlorine, salt water, or chemicals may affect jewellery.

Damage caused by:

• Swimming
• Chlorinated water
• Salt water
• Bathing
• Showering
• Prolonged moisture

may not be covered under warranty.

The warranty does not cover jewellery that has been:

• Lost
• Misplaced
• Stolen
• Disposed of accidentally

Customers are responsible for securely storing and wearing their jewellery.

The warranty does not cover:

• Change of preference
• Change of colour preference
• Change of size preference
• Design preference
• Desire for a different product
• Product no longer matching an outfit
• Customer dissatisfaction caused by normal wear

Exchange or return requests are governed separately by Hansuli’s Exchange & Return Policy.

To submit a warranty claim, customers should contact Hansuli through the official customer-support channels.

Please provide:

• Customer name
• Order/invoice number
• Purchase date
• Product details
• Photographs of the jewellery
• Description of the issue
• Any relevant supporting information

Hansuli may request the jewellery to be physically inspected.

For an initial assessment, Hansuli may request clear photographs or videos showing:

• Front of the jewellery
• Back of the jewellery
• Damaged area
• Clasp
• Stone setting
• Broken component
• Overall condition

A photographic assessment is preliminary.

Final warranty determination may require physical inspection.

Hansuli reserves the right to physically inspect jewellery before approving a warranty claim.

The inspection may consider:

• Location of damage
• Break pattern
• Metal condition
• Solder joint
• Stone setting
• Signs of impact
• Scratches
• Bending
• Chemical exposure
• Previous repair
• General wear
• Age of jewellery
• Construction of the product

The decision will be based on the available evidence and the applicable warranty terms.

Where a claim is determined by Hansuli to be a genuine manufacturing defect covered under warranty, Hansuli may, at its discretion and subject to the applicable circumstances, bear reasonable repair/replacement shipping costs.

Where the issue is determined not to be a covered manufacturing defect, the customer may be responsible for applicable shipping and repair charges.

The exact treatment will be communicated to the customer before proceeding where reasonably possible.

If Hansuli determines that a genuine manufacturing defect exists, Hansuli may, depending on the circumstances:

1. Repair the jewellery; 2. Replace a defective component; 3. Replace the product; 4. Provide another appropriate remedy permitted under applicable law.

The remedy will depend on:

• Nature of the defect
• Availability of components
• Product condition
• Product availability
• Feasibility of repair
• Applicable law

A cash refund is not automatically available merely because a product has a defect.

Where applicable law requires a particular remedy, Hansuli will comply with such requirements.

Where replacement is approved, Hansuli may provide:

• The same product, where available; or
• A substantially equivalent product where the original product is unavailable,

subject to applicable law and agreement with the customer.

Custom or discontinued products may require a different resolution.

If a product develops a recurring issue, Hansuli may review the history of the product and previous repairs.

Depending on the circumstances, Hansuli may determine whether:

• Further repair is appropriate;
• Replacement is appropriate;
• The issue is related to normal wear;
• The product requires a different restoration method.

Warranty coverage may be limited or void where a product has been modified without Hansuli’s approval.

This includes:

• Engraving
• Cutting
• Soldering
• Resizing
• Stone replacement
• Re-plating
• Reshaping
• Component replacement
• Other structural alterations

Hansuli specialises in handcrafted and traditional jewellery.

Minor variations may naturally occur in:

• Texture
• Shape
• Thickness
• Surface finish
• Engraving
• Oxidisation
• Weight
• Colour

Such variations are inherent to handcrafted production and do not automatically constitute manufacturing defects.

Traditional jewellery may have design characteristics that differ from modern mass-produced jewellery.

Certain pieces may intentionally feature:

• Handmade textures
• Uneven surfaces
• Antique finishes
• Handcrafted details
• Traditional construction methods

These characteristics are part of the jewellery’s design and heritage and should not automatically be interpreted as defects.

Minor variations in jewellery weight may occur due to:

• Handcrafting
• Polishing
• Finishing
• Production tolerances
• Component variation

Where the product is sold by actual weight, the applicable final weight and pricing shall be reflected in the invoice as required.

Customers are expected to follow Hansuli’s Jewellery Care Policy.

Failure to follow recommended care instructions may result in:

• Tarnishing
• Surface damage
• Plating loss
• Stone damage
• Structural damage
• Discolouration

Such issues may not qualify for warranty service.

Unless otherwise stated, warranty coverage is associated with the original purchase and original invoice.

Transfer of warranty to another person may be subject to Hansuli’s approval.

Customers should retain the original invoice as proof of purchase.

Hansuli may require:

• Original invoice
• Order number
• Purchase record
• Registered mobile number
• Other reasonable proof of purchase

before processing a warranty claim.

Generally Covered

✓ Genuine manufacturing defects ✓ Defective workmanship ✓ Defective assembly ✓ Certain manufacturing-related solder failures ✓ Verified defective stone setting ✓ Manufacturing-related structural defects

Generally Not Covered

✕ Tarnishing ✕ Scratches ✕ Normal wear and tear ✕ Accidental damage ✕ Bending ✕ Impact damage ✕ Chemical damage ✕ Perfume/cosmetic damage ✕ Water/chlorine damage ✕ Plating wear ✕ Oxidised finish changes ✕ Loss of jewellery ✕ Unauthorised repairs ✕ Unauthorised resizing ✕ Misuse ✕ Negligence ✕ Change of mind

A broken piece is not automatically a defective piece.

A jewellery item can break because of:

Manufacturing defect: The construction or workmanship was defective.

Normal wear: The jewellery has naturally worn down through regular use.

Accidental damage: The jewellery experienced force, impact, pulling, bending, chemicals, or improper handling.

Hansuli will assess the cause rather than simply the appearance of the damage.

For warranty-related queries:

Hansuli Phone/WhatsApp: +91 84499 99110 Email: Hansulijewellers@gmail.com Address: Hansuli Store, opposite Shri Krishna Wedding Palace, Sahastradhara Road, Dehradun 248001 Website: the Hansuli website

Please mention:

Subject: Warranty Claim – [Order Number]

By purchasing Hansuli jewellery, the customer acknowledges that:

• Silver is a naturally reactive metal.
• Jewellery is subject to normal wear and tear.
• Tarnishing is a natural characteristic of silver.
• Plating can wear over time.
• Jewellery can be damaged by impact, chemicals, moisture, and improper handling.
• Traditional and handcrafted jewellery may contain natural variations.
• Warranty applies to eligible manufacturing defects and not ordinary use-related deterioration.

Nothing in this Warranty Policy is intended to remove, restrict, or override any mandatory rights or remedies available to consumers under applicable law.

Where applicable law provides a customer with rights beyond this policy, those rights shall continue to apply.

HANSULI

Devbhoomi Ki Thaati

Crafted with tradition. Made to be cherished. Cared for across generations.